Q: How do I access my files after purchase?
A: Right after payment, you'll get an email with a download link. If you don't see it, check your spam folder, sometimes emails end up there by mistake.
Q: Can I re-download my pattern later?
A: Yes! The download link will work for X days, but I recommend saving the files right away. If you lose them, just email me with your order number, and I'll send them again.
Q: Do I need special skills to use these patterns?
A: Most of my patterns are beginner-friendly, with clear instructions. If you're new to stitching, I recommend starting with simpler designs before moving to more detailed ones.
Q: Can I sell finished items made from your patterns?
A: Yes! You're welcome to sell what you create. However, please do not share or resell the PDF files themselves.
Q: Can I gift or share the pattern with a friend?
A: For copyright reasons, please ask them to purchase their own copy. This helps support my small business
Q: What if I'm not happy with my purchase?
A: Since patterns are digital, I can't offer refunds. However, if there's a problem with the file (e.g., missing pages, errors), let me know and I'll fix it immediately!
Q: The PDF won't open—what should I do?
A: First, make sure you have a PDF reader (like Adobe Acrobat). If it still won't open, try downloading it again or contact me for help.
Q: How can I be sure your shop is reliable, and are the patterns good quality?
A: As this is a new website, I haven't yet added a review system here. However, you're welcome to check my Etsy shop for feedback from previous customers. I've built a solid reputation there for high-quality, carefully tested designs. Rest assured, I take great pride in my work and am committed to providing the same excellent service on this platform.
Need More Help?
If you have any other questions, feel free to email me at hello@caterpillarcuddle.com. I'm happy to help!